Refunds

Never Before Seen Group Pty Ltd Returns Policy

Last updated: May 16, 2025

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you're looking to return or exchange your order, we offer returns within 0 days of purchase.

Please note: [return_conditions]

Return Process

To return an item, email us at [email protected] with your Order Number and return reason and our support team will be happy to assist you with the next steps.

Refunds

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 7 days from the receipt of your item/s for your return to be processed.

Questions

For questions relating to our returns policy, please contact us at [email protected]